POSITION SUMMARY: Supervise all Patient Access and Patient Registration functions. Incumbent must ensure that patient ED, Ambulatory Surgery, Outpatient Pulmonary, Cardiology, radiology and lab registrations, admissions, pre-registration and discharge processes run timely and efficiently. Supervisor will oversee staff assignments to ensure adequate coverage for all areas. Supervisor will oversee and perform quality assurance and downtime work as assigned. Obligation to train new hires and existing staff on existing and new processes and protocols. Must ensure smooth workload transition from day to night shift personnel. Position: Patient Access Supervisor Department: Patient Access Schedule: 40 hours, 2nd shift (3-11pm) ESSENTIAL RESPONSIBILITIES / DUTIES: Collaborates responsibility with Patient Access Manager and Lead Patient Access Coordinators. Cross-functionality with Financial Coordinators, Bed Management Coordinators, and hospital staff. Oversees all scheduling, training, workflow, staff assignments, and coverage for all evening and weekend Patient Registration staff members. Has the authority to carry out the operational and management functions of the Patient Registration department as directed by the Director of Patient Registration. Promotes effective working relations and works effectively as part of a team. Identifies operational issues and challenges, raises them to Manager, and works with Manager to resolve. Assists Director with staff evaluations by providing input on individuals. Supports execution of performance improvement initiatives within the department or with other hospital departments. Assists in resolving patient concerns. JOB REQUIREMENTS EDUCATION: High school diploma required, Associate’s degree is preferred. EXPERIENCE: 5+ years of hospital Patient Access experience required. Ability to supervise a minimum of 3-5 employees. Past experience with training staff, conducting quality assurance analyses, and doing root cause problem solving. KNOWLEDGE AND SKILLS: Epic, Outlook, Microsoft Office. Must have excellent customer service experience and in-depth Meditech system experience. Strong knowledge of Patient Registration practices/protocols. Ability to work independently and prioritize under short deadlines. Strong communication skills. Ability to interact with clinical care team and physicians in a manner that is both assertive and sensitive to interdisciplinary boundaries of authority. Excellent organizational capabilities. Good attention to detail. Strong sense of diplomacy and ability to work under pressure. Ability to balance sometimes conflicting priorities. Compensation Range: $0.00- $0.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

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