ABOUT THE ROLE
The ICMS Case Manager provides participant-centered intensive case management, builds ongoing relationships with participants, and coordinates services across Care Campus and community providers to support housing stability, health, wellness, and continuity of care.
WHAT YOU’LL DO
- Complete participant intake, assessment, enrollment, individualized service planning, and ongoing case-management follow-up.
- Connect participants to housing resources, healthcare, behavioral health, substance-use services, benefits, legal resources, and other supports.
- Complete CES and other required assessments, referrals, documentation, reassessments, and service coordination in designated systems.
- Work closely with Client Support Specialists and multidisciplinary partners while maintaining responsibility for formal case-management decisions and documentation.
WHAT WE’RE LOOKING FOR
- Bachelor’s degree in social work, psychology, sociology, human services, public health, or a related field preferred, unless otherwise required by contract.
- Experience in case management, homeless services, behavioral health, housing, healthcare navigation, outreach, or related direct services preferred.
- Experience navigating housing, CES, benefits, healthcare, behavioral health, and community-service systems preferred.
- Strong participant-engagement, assessment, service-planning, advocacy, documentation, organization, and problem-solving skills.
Our Values
Dignity | Community | Integrity | Partnership | Social Justice | Radical Care
Work Environment
Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
EEO:
SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits:
Excellent Benefits package available.