What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? Responsibilities of the Job (Or Better Known as, Your Next Destination) Collect past due payments and negotiate payment plans while maintaining positive relationship with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals. Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days). Educate, negotiate with, and build relationships with customers to influence them to make needed payments. Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact. Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership. Contact, or attempt contact with, customers who are delinquent. Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers. Assist customers with debt repayment plans; including modifications and deferments, Listen to customer's story and determine if debt can be collected. Utilize computer systems to handle skip tracing. Maintain positive working relationships with the Loan Servicing team . Knowledge, Skills and Abilities (The Good Stuff) Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers. Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc. Must practice strict discretion when dealing with sensitive customer and account information. Must be able to negotiate with customers, be familiar with and provide all applicable options and services available to them. Must be able to stay calm during escalated calls and treat all customers respectfully and with empathy. Must meet monthly Collection, Call Time, and Quality Assurance Goals. Requirements (What You Need to Get the Job Done) High School Diploma or GED 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations Contact center experience in the financial services industry preferred Ability to pass a drug test and background check. Work On-site at: 7465 E. Hampton Ave. Mesa, AZ 85209. Physical Requirements The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required; at times to work a flexible schedule including early mornings, evenings and Saturdays. Must be able to remain in a stationary position at least 75% of the time. This position could require moving objects up to 20 pounds. Occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime Hey Job Seekers: We want to make sure you’re safe while looking for your next opportunity with the DriveTime Family of Brands. We have been made aware of scams out there where people are pretending to be recruiters from our team. These scams might offer fake jobs, ask for your personal info, or even request payment, none of which is legit. Here’s what you need to know: We never charge fees at any point during hiring. Official emails from us will come from @drivetime.com or through our virtual assistant Emma olivia.alerts@paradox.ai. Job offers are only made after a formal interview and from an actual employee of DriveTime Family of Brands. How To Stay Safe: Don’t share your info with anyone who hasn’t been verified. If something feels off, reference the above to make sure you are communicating with our team. Apply through our official careers page: Careers. Don't share any banking information with anyone via a message or text. Thanks for keeping an eye out and helping us keep the DriveTime Family safe!

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