- Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.
- Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.
- Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.
- Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.
- Ensure field service activities are delivered efficiently, on time, and within budget.
- Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.
- Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability
- Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.
- Collaborate with internal teams, including Applications and Engineering Design, both within North America and internationally, to support customer and project requirements.
- Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours.
- An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
- An electrical qualification or trade would be highly advantageous
- Ability to diagnose and resolve technical issues independently and efficiently
- >3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment
- Customer-focused mindset with excellent communication and interpersonal skills
- Willingness to travel extensively across North America and occasionally internationally (approx. 150–180 days per year)
- Fluency in spoken and written English
- Other languages like Spanish are advantageous
- Comfortable using digital tools, service reporting systems, and remote diagnostics
- Valid Drivers licence
- Valid authority to work in US
What Makes You Successful
You are someone who:
- Enjoys solving complex technical problems.
- Thrives in a customer-facing environment.
- Takes ownership and works effectively without close supervision.
- Communicates technical information in a clear and practical way.
- Adapts quickly to changing priorities and challenging situations.
- Is motivated by delivering outstanding customer experiences.
- Has a genuine passion for engineering and technology.
What we offer
- Annual performance bonus opportunity.
- Overtime is compensated at 1.5x the applicable hourly rate in accordance with local regulations.
- Daily travel allowance while on assignment.
- Comprehensive health insurance options.
- Company credit card provided for business travel.
- All required tools, workwear and safety equipment provided.
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated annual base pay range for the Field Service Engineer position is $70,000 - $85,000. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. As with certain positions in the organization, this role is eligible for additional forms of compensation.
Interested? We look forward to receiving your application!
Please send us...
A CV (in English)
Certificates from internships/references/trainings/etc.
Applications will be accepted until October 16, 2026.
*TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.