Job Purpose
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients and working directly with them and their care plans. This role includes being part of our out-of-hours on call rota usually 1 week in 5 by agreement.
The Role
Understand and build effective and efficient schedules around our clients and Care Professionals.
Support care consultations, service reviews and completing client support plans.
Be responsive to changes in the schedule and liaise with relevant team members.
Match Care Professionals to new clients in conjunction with client services team and arrange and support client and Care Professional introductions.
Conduct staff supervisions and client Quality Assurances (QA’s).
Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
Add and maintain all client and Care Professional information onto to the electronic scheduling system.
Support and mentor Care Professionals.
Participate in on-call duties as required
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Essential Criteria
Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
Highly resilient and positive with excellent communications skills.
Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
Team player with strong interpersonal skills with the ability to build rapport quickly.
Excellent attention to detail with the ability to multi-task.
Logical and analytical with the ability to work on own initiative and meet deadlines.
L2 and/or working towards Level 3 in Health & Social Care
Applicants must be UK resident; we cannot offer sponsorship. You will need a driving licence and a car. This role is subject to DBS enhanced disclosure and reference checks.
A job with us is extremely rewarding! Join a team that values connection, purpose, and genuine appreciation for the impact you make every single day. So, if you enjoy spending time with other people, have a smiley personality and want to know more about a role with us, we would love to hear from you!