Joining the Cargo Department as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a cargo charter goes off with ease.
- Building a pipeline of potential customers by researching databases, websites, LinkedIn, trade publications, and other relevant sources.
- Proactively targeting prospects through outbound sales calls, emails, virtual meetings, and face-to-face visits, converting leads into ACS customers.
- Building and maintaining relationships with Cargo Operators to ensure access to the widest range of aircraft solutions for our customers.
- Maintaining strong customer relationships to encourage repeat business and long-term partnerships.
- Working towards sales targets and contributing to the achievement of financial objectives.
- Developing an expert understanding of aircraft types, cargo capabilities, and the chartering process.
- Managing charter bookings from initial enquiry through to successful completion.
- Handling inbound requests for urgent charter solutions, including outside normal business hours when required.
- Preparing and presenting bespoke charter quotations with strong commercial awareness.
- Monitoring and overseeing flight departures and charter operations, which may occasionally involve unsociable working hours.
This is a targeted sales role where exceptional customer service is at the heart of everything we do. We provide all the tools, training, and support needed to develop your sales and aviation knowledge; however, experience in delivering outstanding customer service is essential.
The ideal candidate will have:
- Excellent customer service skills and a client-focused approach, with the ability to build strong and lasting relationships.
- Outstanding written and verbal communication skills in English and Arabic (essential)
- A genuine interest in aviation and sales.
- A motivated, ambitious, and proactive attitude, with a willingness to learn and develop within the industry.
- A hardworking and flexible approach; this role is not simply a standard 9-to-6 position.
- The desire to fully immerse themselves in the role and commit to the demands of a fast-paced sales environment.
- Strong organisational skills, with the ability to prioritise workloads and manage multiple tasks effectively.
- Confidence working towards KPIs, sales targets, and performance objectives.
- Previous experience in a client-facing role, customer service, account management, or customer relationship management.
- Strong resilience and the ability to thrive under pressure.
- A valid UAE driving licence.
- A valid passport and the ability to obtain visas for travel within the Middle East and Europe.
COMPANY CULTURE
- Dynamic and fast-growing company
- Balance between independent and team-oriented work
- Welcoming, enjoyable, and interactive working environment.
- Regular seasonal events, team outings, and social activities.
- A culture that encourages personal growth, success, and career progression.
- How ACS maintains its corporate values
Check us out on social media! LinkedIn - Facebook - Instagram - TikTok - X - YouTube
WHAT ARE THE NEXT STEPS?
Submit your resume to us today and a member from our recruitment team will be in touch!