- Managing a portfolio of high-value clients, including private aviation customers, delivering a seamless end-to-end luxury experience
- Handling a mix of inbound, outbound, and referral-based leads to generate new business and build a strong base of repeat clients
- Driving business development through proactive outreach, networking, and relationship building
- Demonstrating expert knowledge of global travel products and delivering tailored recommendations to clients
- Managing travel bookings from enquiry to completion, ensuring accuracy and exceptional service delivery
- Leading a team of up to 4 people, while supporting Senior Management with scaling the business in the UK
- Supporting the recruitment and development of new travel consultants as the team expands
- Acting as a senior point of contact for complex bookings, VIP requests, and escalations
- Building and maintaining strong relationships with suppliers, partners, and internal stakeholders
- Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
- Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
- Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.
- Maintaining a “Customer First” attitude and taking full ownership of our customers in-destination experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
- Representing the business at industry events, supplier meetings, and client engagements
- A high aptitude and passion for sales, with previous experience of lead sourcing, cold calling & direct selling preferred.
- Demonstrated leadership or supervisory experience, with the ability and ambition to build and lead a team
- Very clear written & verbal communication skills, as well as strong numeracy skills, are a requirement.
- A keen interest in major global destinations, travel products & in progressing a career within the Travel Industry.
- An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
- A willingness to commit to the demands of the role – including (where necessary) working outside of regular working hours to get the job done.
- Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
- Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment
WHAT IS IN IT FOR YOU
- 22 days holiday (increasing to 25 days after 1 year of service
- 2x "giving back" charitable days a year
- Private healthcare and pension
- Free onsite gym
- Free Breakfast and Lunch in our onsite canteen “The Hangar”
- Cycle to work scheme
- Continued professional development
DIVERSITY AND INCLUSION
Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
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