Responsible for the installation, troubleshooting, testing, analyzing, maintaining, repairing, and training of Syntegon packaging equipment and associated products, to ensure minimal downtime, maximum production efficiencies and efficient operation of customer equipment, while being backed by a team of Syntegon experts. Primary focus is to provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services.
Key Responsibilities:
Within area of operation, the Field Service Engineer will:
- Participates in internal, external, and vendor training to maintain and further develop level of technical expertise and proficiency.
- Performs assembly, installation, startup, modernization upgrades, commissioning and production support at customer sites.
- Performs service work, including troubleshooting and preventative maintenance at customer sites.
- Provides Help Line activities to customers
- Provides training for customers on proper operation, machinery updates/modifications, maintenance, operational health and safety requirements of packaging machinery.
- Provides support to customer operations with needed adjustments and settings on equipment to ensure optimized performance.
- Support final machine checkout at Factory Acceptance Test at Syntegon.
- Identify and support implementation of continuous improvement opportunities.
- Represents the company to customers and colleagues in a professional manner acting as an ambassador for Syntegon ensuring good working relationships with the customer and Syntegon colleagues and that Syntegon’s reputation is sustained.
- Maintain and contribute to a well-organized working environment at both company and customer facilities.
- Domestically and international travel
Basic Requirements
- Must have completed apprenticeship in the area of mechanics, precision mechanics, electrical engineering or mechatronics or have equivalent experience
- Must have at least 3 years of work experience in the machinery manufacturing.
- Must have a minimum of 2 years of experience working with PC’s and Microsoft Office.
Preferred Qualifications
- Excellent written and verbal communication skills.
- Ability to collaborate with other functions and foster teamwork.
- Strong problem-solving skills.
- Ability to work independently.
- Strong mechanical aptitude, detail oriented.
- Strong mathematical skills.
- Ability to adapt to multiple and changing priorities and deadlines.
- Allen Bradley, Siemens or Beckhoff experience is a plus.
- Proficient in English language, reading and writing.
- Additional language skills a plus.
Physical Requirements
- Work in tight quarters; on top of and underneath packaging equipment.
- Stand, stoop, kneel and bend continuously while working on equipment (66% of the time).
- Submit to safety, background and drug/alcohol testing as required by Syntegon or our customers
- Wear personal protective equipment as required.
What we offer;
At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself.
We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:
- Competitive salary with regular reviews
- 25 days’ holiday plus bank holidays to recharge
- Flexible working with annualized hours scheme
- Generous pension scheme with Aviva
- Life assurance of 7 x annual salary for peace of mind
- Simply Health medical cashback plan for everyday healthcare costs
- Income protection after 2 years’ service
- Cycle to Work and Tech schemes to make life easier
- Wellbeing support through Everymind at Work
- A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit
- Discretionary company bonus scheme linked to company performance
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