Key Tasks
- Deliver a high standard of customer support via email and live chat across multiple time zones.
- Manage and resolve incoming requests efficiently, escalating to other teams when necessary.
- Collaborate closely with internal teams (Compliance, Operations, Commercial, Finance) to ensure client issues are addressed swiftly and thoroughly.
- Maintain a strong understanding of Fyorin’s platform and updates to guide clients effectively.
- Identify recurring issues and provide actionable feedback to improve customer experience.
- Build lasting relationships with clients through proactive engagement and value-driven communication.
- Deeply understand each client’s business model and objectives to recommend new products/features that enhance ROI, efficiency, or performance.
- Together with the guidance of the commercial team, develop and execute personalized upsell strategies based on client profiles and use cases.
- Support Fyorin’s brand by ensuring every interaction reflects our values and commitment to innovation.
- Liaise with third-party providers when client issues involve external dependencies
- 1+ year of experience in a customer support or client-facing role, preferably within a financial service company.
- Basic understanding of transaction flows (e.g. SEPA, SWIFT, Card payments).
- Proven ability to identify customer needs, troubleshoot effectively, and escalate appropriately when needed.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a strong advantage.
- Ability to thrive in a fast-paced, startup environment while maintaining a customer-first mindset.
- A keen interest in banking, finance, and technology, with the curiosity to keep learning.
- Team-oriented and collaborative, with the confidence to take initiative and solve problems independently.
At Fyorin, you’ll have the chance to make a real impact in a rapidly growing company, work with a talented global team, and share the future of financial operations for digital businesses. You’ll also enjoy:
- A dynamic startup culture with room for ownership and growth
- Opportunities to learn and advance your career in FinTech
- A supportive, international, and collaborative team environment
- Competitive salary
- Health Insurance
- Flexible working hours