The RESEA Case Manager provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment;
Essential Job Functions:
- Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
- Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
- Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
- Performs visits to customers' homes, training providers' sites, and /or employment sites.
- Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.
- Coordinates service provider activities.
- Implements prescribed program related procedures and accurate case management.
- Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail?)
- Provides employment services on an ongoing basis.
- Provides guidance and other assistance to help the participant retain employment.
- Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.
- Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
- Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
- Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity
- Basic computer literacy including ability to use the Internet and Microsoft Office products
- Keyboarding skills mandatory
- Ability to work in a team environment
- Excellent interpersonal skills and customer-service orientation
- Strong oral and written communication skills
- Bilingual candidates preferred
- Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage
Job Site: 8941 Dyer Street, El Paso, TX 79924
Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.