- Analyzes processes and procedures to optimize performance.
- Defines and sets operational goals.
- Prioritizes assignments and adjusts or adapts service delivery as needed. -
- Manage and update internal tracking systems and dashboards. -
- Reviews case files to ensure compliance with contractual agreements
- Conducts file and system maintenance reviews for all programs
- Oversee the design, generation, and analysis of performance reports
- Assist with the development, implementation, and enforcement of quality assurance plans
- Conducts Company audits and standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
- Recommend corrective actions; implement corrective action plans, regarding overall project success
- Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
- Provides trend analysis report to senior leaders
- Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
- Manage weekly follow-up calls to customers to update employment status Identifies appropriate performance measurements and develop process review checklists for quality control and contract compliance
- Identifies contractor policy letter requirements and ensure implementation and compliance to those requirements
- Implement a continuous performance improvement process through the continuing review of operations and administrative systems consistent with company Initiatives
- Perform other duties as assigned
- Bachelor's degree from an accredited college/university or equivalent related experience
- Prior experience in quality control or performance of program and financial audits, evaluations, and monitoring of employment & training programs desired
- Knowledge of applicable federal, state, and local rules and regulations
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.