- Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.
- Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
- Deliver remote technical support via telephone and online channels to customers and colleagues.
- Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
- Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
- Keep all tooling and test equipment in full working and calibrated condition.
- Identify and generate sales leads for instruments and service opportunities during service visits.
- Accurately record service activities, communications, and parts usage within the CRM system.
- HNC (or higher) in an Engineering or science discipline – Electronics preferred.
- Proven field service experience working on complex analytical instrumentation at customer sites.
- Experience with systems utilising compressed gases, and potentially hazardous substances. Experience of working with low voltage DC, 230v single phase and 400v 3-phase systems
- Ability to interpret scientific/analytical data and resolve technical customer queries.
- Competence using standard electronic test equipment.
- Strong organisational skills with clear written and verbal communication abilities.
- IT literate, ideally with experience using CRM systems; proficient in MS Office applications. Self-motivated, flexible, and willing to travel with occasional overnight stays.
- Full, clean UK driving license.
- Attractive base salary plus company & performance related bonus.
- Company car
- A competitive package of benefits.
- Potential for growth within a dynamic company.