Essential functions
- Providing technical support to customers via telephone and email.
- Performing on-site troubleshooting, service and repairs.
- Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
- Coordinating and performing onsite repairs and preventive maintenances according to established procedures and standards.
- Offering maintenance contracts to customers and creating the service contract quotation in the CRM.
- Performing factory calibrations (ISO 17025, if required).
- Creating and maintaining service reports in the CRM.
- Ensuring that all necessary personal service tools for the performance of a service are valid and up to date in terms of condition and calibration needs.
- Interfacing with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.
- Providing on-site basic training to the customers.
- Completing administrative tasks associated with the CRM service module as to log all support ticket and service orders in the CRM Service.
- Taking responsibility for personal warehouse/stock.
- Cross selling to Sales Representatives when instruments need to be replaced. – Cross selling initiative
- Attending all necessary Anton Paar service trainings for the relevant product lines.
Substituting for other Field Service Engineers within the country, if necessary.
Required Education, Experience, Knowledge and Skills:
- Graduate of Engineering or equivalent
- Three years’ experience in Hardware support or repair work
- Three or more years experience in customer facing role
- High technical and analytical problem solving skills
- Self-employment and good organizational skills
- Exceptional customer service skills
- Ability to work under pressure
- Fluency in English
- Must possess a current and valid driver’s license
- Background in information technology is an advantage
- Anton Paar Philippines offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.