Since 1969, Knight’s Companies has grown from a single septic tank pumping truck into a trusted, family-owned leader in construction and manufacturing services. Built on quality, integrity, and customer service, Knight’s Companies is committed to excellence across its Redi-Mix, Precast, Trucking, and Pumping operations.
Join our dynamic team as a Network Technician Level 1, where you will play a vital role in ensuring the seamless operation of our company's technology infrastructure. This position offers an excellent opportunity to work in a collaborative environment, providing essential technical support to our users and maintaining critical equipment to support our business objectives.
What You'll Do:
- Primary focus on new users onboarding and offboarding.
- Respond and complete help desk assignments. Resolve issues in line with Knight’s Companies I.T. standard operating procedures.
- Install, configure, troubleshoot, repair, and maintain PCs, switches, routers, firewalls, wireless access points, printers, cameras, and other company equipment.
- Expediently answer user calls, diagnose issues, respond quickly, and complete the service loop.
- Respond to network alerts and service interruptions immediately.
- Assist upper-level technicians with large scale deployments, upgrades, and updates of Knight’s Companies various systems and software.
- Network cabling, wireless networking, and security (including cameras and building access) maintenance, repair, & installation.
- Weekly updates and maintenance as assigned.
- Participate in research, testing, design, and implementation of new technologies.
- Monitor user PCs and endpoints, perform updates and install vendor issued patches.
- Monitor user adherence to company equipment usage policies.
- Document resolution steps, progress, notes, testing, status and time on all help desk tickets.
- Consult I.T. Director about any permission level, access level, facilities access, or purchase requests.
- Assist on new projects, acquisitions, cabling, & equipment installations.
- Travel to various company locations for on-site installations and hands-on troubleshooting, sometimes requiring extended stay of up to 1 week.
What You Need to Be Successful:
- Associate degree in Computer Science, Information Technology, or an equivalent combination of education and experience.
- Minimum of 1–3 years of related professional experience.
- Strong analytical and problem-solving skills; ability to address practical issues and interpret various forms of instructions (written, oral, diagrammatic, or schedule-based).
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Proficient in preparing routine reports, documentation, and correspondence; capable of communicating effectively with employees and customers at all levels.
- Experience providing logistical communication and technical support.
- Working knowledge of onboard systems such as Trimble, Command Alkon, Keep Truckin Electronic Logs, and SmartDrive Camera Systems (preferred).
- Excellent interpersonal and customer service skills.
- Familiarity with serial communications and embedded operating systems in a production environment.
- Familiarity with electro-pneumatic devices, operating controls, and their application in production settings.’
- General knowledge of electronic and electrical systems, components, and wiring.
- Proficiency with PC hardware, Windows OS, and computer networks.
- Highly organized self-starter with strong time management and independent judgment skills.
- Ability to communicate effectively across all organizational levels.
- Valid South Carolina driver’s license with a clean driving record.
- Willingness and ability to work overtime as needed.
What We Offer:
- Competitive pay
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) and Paid Holidays
- 401(k) with Company Match
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Company-Paid Life Insurance
- Voluntary insurance programs including Life, Critical Illness, Hospitalization, Accident and Pet Insurance.
Interested in opportunities in other Knight’s Companies locations?
We’re hiring across our other markets:
- Lowcountry: Charleston/Jedburg/St. George/Moncks Corner
- Midlands: Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter
- South: Aiken/Hampton/Beaufort/Okatie/Richmond Hill/Savannah
Visit our careers page to explore all openings: www.knightscompanies.com
Join our team and be part of a company that values safety, hard work and professionalism. We offer a supportive work environment, opportunities for growth, and comprehensive benefits to help you succeed in your career.EOE