Work Flexibility: Hybrid or Onsite Key Activities & Accountabilities · Processing orders, credits, loan kit queries, repair order requests · Arranging returns and collections and handling proof of delivery and pricing requests · Handling incoming e-mails and calls · Proactively communicating with internal & external customers · Investigating and resolving invoice disputes · Logging and follow up of issue resolution and related communication back to the customer Education High School diploma or equivalent Preferred: - Further education in a relevant discipline but not essential Experience Essential: 1 year in customer service, order management or contact center roles Develops rapport with colleagues and customers Can communicate proactively and professionally with Sales team members and Customers Ability to adapt to different types of people and situations to ensure positive outcomes Intermediate knowledge of MS Excel, MS Outlook, MS Word, Internet Desirable: Basic ERP system knowledge Some experience in order management and contact centre roles Working level of English Competencies Customer focused Collaborative Strong internal drive and motivation to make a difference Positive, optimistic mindset and can-do attitude Enjoys taking personal responsibility for meeting commitments Acts with integrity Italy Pay Ranges: Italy: €25.300 - €42.300 EUR Annual At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package. If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process. Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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