We're looking for a dynamic, technically apt individual to join our Customer Success team focused on consulting and configuring solutions on the ProcessUnity risk and compliance platform. The ideal candidate will have strong communication skills, creative problem solving, and the ability to juggle multiple work-streams to support the company’s growth. In this position, you will be a member of our Customer Success team but also interface with sales, customer support, product development, and engineering teams while developing deep technical expertise in ProcessUnity’s software solutions to lead client implementations. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Implementation team.
All new Implementation Consultants undergo a structured onboarding and apprenticeship as they are educated on ProcessUnity functionality and configuration. In addition, implementation consultants are assigned a corresponding senior colleague to provide mentorship, guidance and assistance. As your skillset develops, Implementation Consultants are assigned client-facing responsibilities and expand their role as a member of the Services team.
Please note that this is a remote role, but you must be based in Ireland or the United Kingdom.
What You’ll Do:
- Configure ProcessUnity’s software applications for customers using an enablement/teaching approach
- Lead, manage and coordinate multiple customer implementations simultaneously
- Gather customer requirements and translate to ProcessUnity’s capabilities
- Develop and deliver deep product and technical expertise to ProcessUnity customers
- Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
- Provide a mixture of remote and onsite customer implementation workshops
- Consult with customers on system configuration based on product and industry best practices
- Facilitate touch points and status meetings with customers in a timely and professional manner
- Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
- Maintain working knowledge of ProcessUnity solutions, platform features and best practices
Desired Experience & Skills:
- BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)
- Based in Ireland or the United Kingdom
- 5+ years professional experience in client-facing roles, with preference towards software implementation/information technology Comfort and experience with software and configuration of software
- Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
- Technical knowledge of fundamental database concepts and relational data
- Excellent written and verbal communication skills
- Creative problem solver with focus on quality
- Project management experience; organized
- Enthusiastic self-starting team player
- Experience with Salesforce administration is a plus
Salary range: €65,000 - €85,000 depending on experience
ProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world’s largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, ProcessUnity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With ProcessUnity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.