Front Desk Clerk Responsibilities:
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests, collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services when appropriate.
- Maintain updated records of bookings and payments.
- Minimum of two night audit shifts a week.
- Balance daily transactions and reconcile financial reports.
- Prepare and distribute daily reports for management.
- Process end-of-day procedures, ensuring all systems and accounts are properly updated.
- Assist late-night guests with check-ins, check-outs, and inquiries.
- Monitor property security, addressing any overnight concerns or disturbances.
- Perform additional duties as needed.
Minimum Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
- A degree in hotel management is a plus.
- Must be able to stand for extended periods (up to 8 hours).
- Ability to walk, reach, bend, and stoop as needed to complete daily tasks.
- Must be able to lift and carry up to 25 pounds occasionally (e.g., handling luggage or packages).
- Ability to use hands for repetitive motion (e.g., typing, using a phone or computer).
- Must be able to communicate clearly and effectively in person and over the phone.
- May be required to work varied shifts, including weekends, evenings, and holidays.
Benefits:
- After a measurement period
- 401k
- Paid time off
- Health, life, dental, and vision insurance
The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.
Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.