About the Role
This associate-level role supports customers after the sale within a customer success function at an AI and discovery technology company. You will help customers stay engaged, get value from the service, and share feedback that informs improvements.
What You'll Do
Follow up proactively with customers and provide ongoing post-sales support.
Serve as a dedicated customer success partner, delivering attentive service.
Track customer analytics and recommend improvements based on what you learn.
Surface relevant leads and opportunities, gather customer feedback, and help refine product fit.
What We're Looking For
At least 2 years of professional experience, with experience in a technology company or startup.
Experience in customer success, account management, or post-sales customer support.
Experience managing ongoing customer relationships and conducting proactive outreach.
Ability to track and analyze customer metrics or analytics to inform business decisions.
Background in AI, search, discovery, or an adjacent technology field is a plus.
Compensation & Benefits
Annual base salary range: $70,000 to $90,000.
Location
On-site in San Francisco, California, six days per week.