General Summary of Position
The Warranty Tech is the main point of contact with the customer in the field and must have a strong customer service focus in addition to a well-rounded general pool construction, pool equipment operations, leak detection and underwater repair background. This position will at times evaluate warranty claims, resolve issues on site, and perform repair work, as well as advising and assisting customers when issues are not covered under warranty.
Essential Functions and Responsibilities
- Coordinate with office staff to support repair and inspection scheduling, maintaining effective working relationships to promote quality work and scheduling efficiency
- Assist in planning and coordinating warranty repairs based on workflow, project conditions, and vendor availability; partner with Construction to complete punch list items as needed
- Perform swimming pool and pool equipment repairs, including crack repairs, leak detection, plumbing repairs, equipment diagnostics, replacement, and start-ups
- Conduct Pool School and customer education as assigned, and communicate service recommendations related to warranty or repair issues to customers and internal teams
- Complete accurate and timely documentation of all pool services performed
- Maintain working knowledge of Anthony & Sylvan equipment, chemicals, and maintenance services and support the promotion of upgrades as directed
- Maintain current technical knowledge through vendor training; assist with onboarding or in-field support of newer technicians while ensuring proper vehicle care, inventory control, and safe handling and application of pool chemicals
- Other duties as assigned
QUALIFICATIONS – Knowledge, Skills & Abilities
Education | High School Diploma/GED preferred |
Licenses/Certifications | Valid driver’s license required
NESP CMS & CMT preferred |
Years of Experience | 3 - 5 years swimming pool service / pool construction experience preferred. |
Required Skills & Abilities | Must possess strong communication skills and proven problem solving and organization skills.
Basic mechanical aptitude for equipment repair and working knowledge and experience in the areas of plumbing, masonry, and electrical required.
Must be a team player with a strong work ethic, excellent computer skills and a positive approach to customer service.
Excellent organization skills, quick learner, result oriented, attention to detail, interpersonal and communication skills required. Team player with customer focus and self-motivated. |
Travel Requirements | 90-100% |
Other Requirements | Occasional overtime and Saturday work is required during peak seasonal periods. |
PHYSICAL REQUIREMENTS
- Ability to work in outdoor environments under varying weather conditions
- Ability to lift and carry up to 30 pounds; often greater than 30 pounds
- Ability to stand, walk, climb, stoop, kneel, crouch, and crawl
- Ability to operate heavy machinery or tools (with or without assistive devices)
- Ability to wear required PPE (e.g., hard hats, safety boots, gloves)
- Ability to drive or travel between job sites as needed
ACKNOWLEDGEMENT
Position duties and expectations change over time. This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time. The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.
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About Anthony & Sylvan
Looking to build something that lasts—literally? At Anthony & Sylvan Pools, your skills create real impact. For nearly 80 years, we’ve been turning backyard dreams into reality as the nation’s largest and most recognizable name in swimming pools. Founded in 1946, we design and build quality inground pools across the U.S., while also offering renovations, modernizations, and ongoing maintenance services. We’re growing fast and seeking candidates who take pride in craftsmanship, value teamwork and safety, and are ready to grow with us. Learn more at anthonysylvan.com.
About the Role
As a Warranty Technician, you’ll be the expert customer’s trust when it matters most. You’ll be out in the field solving real problems, diagnosing issues, and performing hands-on repairs that protect the quality of our work and the homeowner’s investment. No two days are the same—you might be evaluating a warranty concern, handling underwater repairs, or helping a customer understand the best path forward when a repair falls outside of coverage. This role is perfect for someone who enjoys technical challenges, working independently, and being the face of the company in the field—delivering solutions, building confidence, and leaving every customer feeling taken care of.