Verification Officers perform validation and verification checks for financial information, identification and documents involved in the loan application and review process. The role entails applying our credit criteria and policy to provide high-quality outcomes for our customers and contributing towards our settlement and turnaround time targets.
KEY RESPONSIBILITIES
Review the declared information, including identity, financial, employment and residential information, against bank statements and other documents to determine validity and accuracy
Engage with internal and external stakeholders including Customer Operations, Business
Development Managers and Associates, brokers and employers
Perform outbound calls to assist applicants and brokers throughout the application
Verify and validate that all lending policies are adhered to for each application
Ensure each application complies with responsible lending and AML/CTF requirements
Clear verbal and written communication with stakeholders to request further information and/or provide an outcome and reasoning
Adhere to standard operating procedures to ensure efficient processing of applications and turnaround time targets are met
Ad-hoc tasks as required
SKILLS, QUALIFICATIONS, EXPERIENCE & BEHAVIOURS
Previous lending experience is highly advantageous
Excellent attention to detail and accuracy, with the ability to identify patterns
Sound working knowledge of consumer lending regulatory and compliance requirements
The ability to build relationships and coordinate with internal teams and customers
Professional external verbal and written communication
Ability to effectively communicate outcomes and reasoning to impacted parties
Tech savvy, inquisitive, and the ability to pick up new programmes and processes quickly
Highly adaptable to change