ABOUT THE ROLE
We are looking for a detail-driven Accounts Receivable Officer to take ownership of our end-to-end AR function, with a strong focus on invoicing accuracy and collections. This is a fast-paced, high-volume role servicing a diverse client base across the healthcare and facilities management sector, where precision and follow-through are non-negotiable.
You will be processing 20 to 30 or more invoices per day across a client base with varying invoicing requirements, including hospitals and healthcare facilities with specific format, portal, and submission standards. Each invoice matters. Errors cost the business time, money, and client trust.
This role is for you if:
You get things right the first time. You chase outcomes without being asked. You spot an inefficiency and fix it rather than work around it. You're comfortable with volume, patient with complexity, and consistent under pressure.
WHAT YOU WILL BE DOING
Collections and Debt Management
• Proactively follow up on overdue invoices and manage debt collection activities
• Monitor and action the Aged Accounts Receivable report monthly to ensure all allocations are accurate
• Reconcile and maintain retention accounts, contacting clients when retention falls due
• Perform payment allocations to accounts receivable
• Conduct credit checks and manage the new customer credit application process
Invoicing and Billing
• Issue accurate invoices for installation, maintenance, service works, and spare parts across internal systems and customer portals
• Obtain and verify all relevant documentation, purchase orders, and data prior to invoicing
• Verify subcontractor tax invoices against Field Worksheets before processing
• Check and process work orders in invoice review status via the field service application
• Close off jobs and manage upgrade requests on customer portals
• Manage varying invoicing requirements across a high-volume client base, including hospitals and healthcare facilities with specific format and submission requirements
Reporting and Administration
• Prepare and distribute monthly client statements to all clients
• Create and maintain accurate customer records
• Prepare daily payment working papers in Excel and process data into relevant systems
• Identify and escalate invoice discrepancies or process inefficiencies, with a view to continuous improvement
WHAT YOU BRING
The following are the requirements for this role. System-specific tools are onboarding items, what matters most is your AR and collections experience and the accuracy you bring to high-volume work.
Essential
• Proven experience in accounts receivable, billing, or invoicing in a high-volume environment
• Demonstrated track record in debt collections and overdue account management
• Strong attention to detail, you understand that accuracy in invoicing directly impacts cash flow
• Experience working across multiple customer portals and varying client billing requirements
• Solid Excel skills for daily processing, working papers, and reporting
• Ability to manage 20 to 30 or more invoices per day without compromising on accuracy
• Proactive communicator who follows through on outstanding items without needing to be prompted
Advantageous
• Experience in a field services, healthcare, or facilities management environment
• Exposure to ERP or invoicing systems (specific systems used are onboarding items and will be trained on the job)
• Experience working with Australian clients or in an Australian business context