PRIMARY FUNCTION
The primary objective of the On-call Candidate Manager is to assist clients with their labour
requirements whilst maintaining a high level of customer service to candidates and clients at all
times.
1. COMPANY STANDARDS
• Comply with regular meeting schedules and communication standards
• Comply with the industry code of ethics at all times
• Comply with all company policies and procedures at all times
• Maintain and embrace the Occupational Health and Safety (including Workplace Bullying
• and Harassment) and EEO procedures for the business as per State and Federal
• Legislation
• Participate in client-focused functions and/or promotions as required from time to time
• Participate in the company’s review and appraisal program as identified in this PD
• Ensure all information is maintained and updated within TRIS and Astute or any other
• reporting system
• Maintain and embrace the internal codes of conduct/protocols for the organisation
• Participate in their formulation and application throughout the organisation
• Meet identified industry benchmarks
• Personal hygiene is maintained
• Dress code, appropriate to position (and representation of Labourpower) is adhered to
2. PRIMARY RESPONSIBILITIES
Perform check starts:
• Perform check starts on all new clients within the first week;
• Perform daily check starts on selected clients as per the FT360 activity list;
• Perform check starts on all other clients on a rotating basis, adding comments on
FT360
• when complete
• Provide operational assistance as required by the branch
• Communicate with each State / Branch Manager when necessary
• Complete rosters and ensure they are sent to the client by the required deadline
• Conduct relevant database searches to find suitable candidates for our client
vacancies
• Place available, suitable and inducted candidates to positions for our clients
• Provide full details to candidate regarding assignment and client site
• Update relevant staff member on candidate and client job orders / client nightly
activity
• Update FT360 with activities, including client contacts, discussions, phone calls,
candidate
• and job order information
• Assist in the daily maintenance of job orders including closing old orders and other
related
• tasks
• Appropriately handle all job related enquiries in relation to print media advertising
• Ensure professionalism is maintained at all times to clients, candidates and internal
staff
• Develop divisional and interstate relationships
• Provide assistance to both clients and candidates when required
• Escalate any issues / problems to Management and provide suggestions for
improvement
• Attend conference call meetings as and when required
• Monitor, respond and action all emails
• Add comments to FT360 for all communication to candidates and clients. ·
Complete Handover report and submit daily
3. KEY PERFORMANCE INDICATORS
• Positive feedback from clients, candidates and peers
• Placement or replacement of candidates in jobs that have been called through
• Client check starts are completed as per the agreed cycle
• Relevant information is communicated to peers and managers
• Data is recorded accurately in internal database and systems
• Lead time to fill or replace a role is timely and efficient
• Clients, candidates and staff are notified of relevant information
• Internal staff are notified of job orders and candidates accordingly
4. PERSONAL ATTRIBUTES
• Qualities
• Self starter
• Closer / completer
• Team player
• Displays identifiable ethical behaviour
• High energy levels
• Outgoing personality
• Highly organised
• Works with a sense of urgency
• Able to adapt and work in a constantly changing environment