About DIA
We are a great team.DIA stands for flat hierarchies, lots of creative freedom and a lot of fun and passion for interactive projects and new technologies! Together we work on exciting and challenging projects that bring our customers decisively forward.
Become a part of our team from the home office (remote), in Wetzlar, in Berlin, in Munich or in Villingen-Schwenningen.
Help us to unlock the full potential of our customers with your knowledge and experience. Let yourself be inspired by the interesting insights into different companies and projects and grow together with us and our customers!
Your Mission
- Independently conducting technical discovery sessions to analyse customer requirements, in cooperation with sales and architecture
- Creating and elaborating solution concepts for Salesforce and CCaaS scenarios
- Technical support for DIA Sales in proposal processes, especially for qualified opportunities
- Preparing effort estimates and technical proposal components
- Planning and delivering customer-specific demos based on prior discovery
- Contributing to proofs of concept (PoCs) and hackathons where applicable
- Maintaining Salesforce opportunities from a technical presales perspective according to the defined process
- Monitoring market and technology trends in the Salesforce and CCaaS environment
- Close alignment with Solution Architects and Delivery when handing over qualified opportunities for implementation
- Continuously expanding your own expertise in Salesforce platforms and CCaaS solutions
- Participating in internal enablement and training measures
Your Profile
Must-have:- First professional experience in technical presales or in a customer-facing technical role
- Experience with Salesforce (e.g. Sales Cloud, Service Cloud, Agentforce)
- Good understanding of contact centre processes and architectures, or a strong willingness to get up to speed quickly
- Structured, analytical way of working and confident appearance in customer presentations
- Very good German and good English skills
- Place of residence in Germany
- Experience with CCaaS platforms (e.g. Genesys Cloud, Vonage, Aircall)
- Basic understanding of cloud architectures, integrations & APIs and surrounding systems (CRM, ERP, MS Teams, data platforms)
- Presentation and moderation experience (workshops, demos)