Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.
Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.
Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.
The Role
As an Inside Sales Executive you will support and manage unassigned merchants by assisting with onboarding, addressing inquiries, processing orders, and delivering tailored solutions to enhance sales and customer satisfaction.
Key Responsibilities
- Manage the Greek unassigned clientele (merchants without account manager);
- Assist new merchants to complete their self-onboarding process;
- Answer questions about company’s products and services;
- Question customers’ needs and close sales deals;
- Go the ''extra mile'' with selected clients of greater anticipated value to offer customized solutions and secure sales;
- Take and process orders in an accurate manner;
- Conduct cross sell / upsell / win back campaigns in the country's unassigned clientele;
- Provide liaison support for existing merchants on support issues;
- Handle grievances to preserve the company's reputation.
At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.
Requirements
- Good knowledge of relevant computer programs (e.g. CRM software), telephone systems, and a willingness to work alongside AI-enhanced tools for smarter workflows;
- Ability to learn about products and services and describe/explain them to prospects, using digital resources and AI-driven insights when applicable;
- Curiosity for AI in customer support, with a mindset open to learning and working with evolving technologies;
- Outstanding negotiation skills with the ability to resolve issues and address complaints, supported by AI-driven customer interaction data where available;
- Any relevant previous experience in aftersales or account management departments will be considered as a plus;
- Excellent communication and interpersonal skills;
- Excellent knowledge of English;
- A Bachelor’s degree will be considered a plus.
Benefits
💸 Competitive compensation package;
🎯Annual bonus based on your performance and targets’ achievement;
🏥 Private health insurance for you and your family;
💻 Top of the Line tools and equipment;
📚 Career development and regular feedback to develop your skills;
🏃🏽♂️ Employee Wellness Program like Daily group sessions led by professional coaches