Our client is an established Australian provider delivering mobile massage and allied health services across aged care, disability support, and corporate wellness. Operating through a fully remote model, they deliver high-quality, compassionate care directly to clients while fostering a supportive and proactive team environment.
They are now seeking to hire an Administrator to support day-to-day operations by managing client scheduling, partner communications, and core system records. This role plays a critical part in maintaining smooth service delivery and delivering clear, compassionate communication to clients and their families.
Job Responsibilities
Customer Communication & Scheduling
- Answer inbound calls and provide clear information on available service options and client bookings
- Perform outbound calls to schedule appointments, reschedule bookings, and take brief verbal histories and preferences
- Liaise warmly and professionally with elderly clients, next of kin, and healthcare partners
- Respond to customer enquiries via phone and email in a timely and professional manner
Data & System Management
- Accurately enter and update client details and appointment information across Jobber and Cliniko
- Send treatment notes to appropriate external partners after completed treatments
- Ensure all task workflows, records, and service files are complete and up to date within designated timelines
General Administration & Operational Support
- Monitor incoming emails and escalate complex matters to company directors
- Draft work proposals, prepare documentation, and complete general administrative tasks as required
- Assist with future operational growth by helping coordinate therapist team appointments and schedules
Requirements
- Proven experience in an administrative or customer service role
- Strong verbal and written English communication skills with high telephone confidence
- Demonstrated ability to manage scheduling tasks and client communication with empathy and professionalism
- Ability to work Australian business hours for a minimum of four days per week
- Active Australian eSIM capability to receive and make local phone calls
- High degree of initiative, prompt responsiveness, and strong attention to detail
Nice-to-Have Skills
- Prior experience using Jobber or Cliniko scheduling software
- Previous administrative experience within the Australian healthcare, aged care, or allied health sectors
- Practical experience or familiarity using AI tools to assist with daily workplace tasks
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits