JOB DESCRIPTION:
We are looking for Senior Salesforce Developer with 8+ years of experience.
Must-Have:
- Design, develop, and implement solutions on the Salesforce Service Cloud platform
- Build customized solutions using:
- Apex (triggers, classes, batch jobs)
- Lightning Web Components (LWC) / Aura Components
- Visualforce (where applicable)
- Configure standard Service Cloud features
- Case Management
- Omnichannel routing
- Knowledge Base
- Service Console
- Entitlements & Milestones
- Implement automation using:
- Flows
- Process Builder (Legacy Support)
- Approval Process
- Airline Domain Knowledge
- Developer Salesforce Certification
- Salesforce Integration experience
- Rest APIs
- Salesforce inbound and outbound integrations
- Handling Authentication methods (OAuth, named credentials)
Good-to-Have: 1. Salesforce Admin and developer certifications (PD1)
Responsibilities:
Participate in solution design, Development, Testing, Deployment, Support, and maintenance .
Customize page layouts, validation rules, workflows, and reports
Implement automation using:
- Flows (Flow Builder)
- Process Builder (legacy support)
- Approval Processes
Data management and security:
- Handle data migration, data quality, and data integrity
- Implement role hierarchies, profiles, permission sets, and sharing rules
- Ensure compliance with data security and governance standards
Testing and Deployment effectiveness:
- Develop unit tests and ensure high code coverage
- Conduct system testing, UAT support, and defect resolution
- Manage deployments using CI/CD pipelines (e.g., Copado, Git, Jenkins, Azure DevOps)
Collaborate with customer and onsite/offshore team to do thorough impact analysis and to provide solutions accordingly
Good analytical and communication skill to Collaborate with Client and offshore team.