Role Overview
We are looking for an experienced Quality Engineer or Process Quality Engineer with strong expertise in Software Quality Assurance, Process Excellence, Quality Management Systems, compliance assessments, audits, metrics management, and process improvement. The candidate must have relevant experience working in IT software organisations, predominantly in software-development companies. Excellent communication skills and the ability to collaborate effectively with leadership teams, delivery teams, project managers, engineering teams, auditors, and other internal and external stakeholders are essential for this role.
Key Responsibilities
● Implement, maintain, and continuously improve the organisation’s Quality Management System. ● Support QMS implementation, process assessments, certification activities, and audit preparation. ● Conduct internal quality audits in accordance with ISO 9001 requirements. ● Perform process-compliance reviews across software-development and delivery projects. ● Ensure adherence to defined organisational processes, quality standards, and applicable compliance requirements. ● Work closely with leadership and project teams to identify quality risks, process gaps, and non-compliances. ● Review project documentation, process adherence, metrics, deliverables, and supporting quality evidence. ● Prepare projects and organisational functions for internal, external, customer, and certification audits. ● Support Software Quality Assurance and Process Quality Management activities. ● Define, collect, analyse, and report project-level and organisational quality metrics. ● Identify trends, deviations, process gaps, and improvement opportunities using quality data. ● Conduct root-cause analysis and drive corrective and preventive actions for identified non-conformities. ● Track audit observations, non-compliances, corrective actions, and closure evidence. ● Support process-improvement initiatives across Agile, Scrum, SAFe, and Waterfall delivery environments. ● Maintain quality dashboards, audit reports, compliance reports, and management-review presentations. ● Conduct risk assessments and ensure that critical quality risks are appropriately escalated. ● Collaborate with delivery managers, project managers, engineering teams, auditors, and senior leadership. ● Provide process guidance and quality-related support to software-development teams. ● Promote quality awareness, process discipline, and continuous improvement across the organisation.
Requirements
Mandatory Experience
● 7–8 years of relevant experience in one or more of the following areas: ○ Quality Analysis ○ Software Quality Assurance ○ Process Excellence ○ Process Quality Engineering ○ Quality Management Systems ● Relevant experience working in IT software organisations, predominantly software-development companies. ● Strong experience in process-quality and project-quality management. ● Experience conducting ISO 9001 internal audits. ● Hands-on experience in QMS implementation and process assessments. ● Experience supporting assessment preparation, audit readiness, and compliance activities. ● Strong understanding of Software Development Life Cycle processes. ● Experience defining, analysing, and reporting software-development and quality metrics. ● Experience in risk management, escalation management, root-cause analysis, and corrective actions. ● Ability to work directly with leadership teams and senior stakeholders. ● Excellent verbal and written communication skills.
Mandatory Certification
● ISO 9001 Internal Auditor or Lead Auditor Certification Candidates without a valid ISO 9001 Internal Auditor or Lead Auditor certification should not be considered.
Good-to-Have Certifications and Knowledge
● ISO 13485 Internal Auditor or Lead Auditor Certification ● ISO 27001 Internal Auditor Certification ● Knowledge of CMMI Maturity Level 3 or Level 5 practices ● Process Excellence or Quality Management certification ● Agile, Scrum, or SAFe certification
Required Skills
● Quality Management System implementation ● QMS assessments and compliance reviews ● Assessment preparation and audit support ● Software Quality Assurance ● Process Quality Management ● ISO 9001 Quality Management Systems ● ISO 9001 internal audits ● Process-compliance reviews ● Quality reporting and dashboards ● Software Development Life Cycle ● Metrics definition, measurement, analysis, and reporting ● Process improvement ● Corrective and preventive actions ● Risk management ● Escalation management ● Root-cause analysis ● Non-conformity management ● Audit findings and closure tracking ● Agile, Scrum, SAFe, and Waterfall methodologies ● Stakeholder and leadership management