Role Overview
We are looking for an experienced Quality Engineer – CAT 1 with strong expertise in Software Quality Assurance, Process Quality Management, Quality Management Systems, process compliance, audits, metrics management, risk management, and continuous improvement. The candidate must have at least 7 years of relevant experience as a Quality Analyst, Process Excellence professional, Software Quality Assurance professional, or Process Quality Engineer. The candidate should have predominantly worked with IT software or software development companies and must possess excellent communication and stakeholder-management skills. The role requires close interaction with project teams, delivery leaders, senior management, customers, auditors, and other internal and external stakeholders.
Key Responsibilities
● Ensure process compliance and adherence to the organisation’s Quality Management System. ● Implement, maintain, and improve QMS processes across software-development projects. ● Conduct project quality reviews, process-compliance assessments, and internal audits. ● Support assessment preparation, audit readiness, and internal and external audit activities. ● Support the implementation and maintenance of ISO 9001:2015 and applicable CMMI practices. ● Track project-level quality metrics, risks, escalations, non-compliances, and improvement actions. ● Define, analyse, and report SDLC and project-quality metrics. ● Identify process gaps and recommend corrective and preventive actions. ● Track corrective actions and ensure the timely closure of audit findings and observations. ● Drive continuous-improvement and process-excellence initiatives across projects. ● Support release-quality planning, governance, documentation, and traceability. ● Conduct quality reviews with project managers, delivery teams, leadership, customers, and external stakeholders. ● Manage customer escalations and support the resolution of quality-related concerns. ● Drive customer-satisfaction and CSAT-focused quality initiatives. ● Prepare quality dashboards, management reports, presentations, and review inputs. ● Promote awareness of organisational processes, quality standards, and industry best practices. ● Support Lean Six Sigma and other process-improvement initiatives. ● Work with leadership teams to communicate risks, quality concerns, escalations, and recommended actions.
Mandatory Certification
● ISO 9001 Internal Auditor or Lead Auditor Certification
Preferred Certifications
● ISO 13485 Internal Auditor or Lead Auditor Certification ● ISO 27001 Internal Auditor Certification ● Lean Six Sigma Green Belt or Black Belt ● ITIL Certification
Mandatory Skills
● ISO 9001:2015 ● ISO 9001 internal audits ● Quality Management System implementation and adherence ● CMMI Level 3 or Level 5 knowledge ● Software Quality Assurance ● Process Quality Management ● Process-compliance reviews ● Project-quality reviews ● Assessment preparation and audit support ● Internal and external audit coordination ● SDLC process governance ● Quality metrics definition, analysis, and reporting ● Risk and escalation management ● Corrective and preventive actions ● Continuous process improvement ● Release-quality management ● Audit readiness ● Customer-escalation handling ● CSAT-driven stakeholder engagement ● Lean Six Sigma ● ITIL
Methodology Knowledge
The candidate should have experience working with or reviewing projects delivered through: ● Agile ● Scrum ● SAFe ● Waterfall
Requirements
Required Experience
● Minimum 7 years of relevant experience in IT quality, Software Quality Assurance, Process Quality Engineering, or Process Excellence. ● Experience working predominantly in IT software or software-development organisations. ● Hands-on experience with ISO 9001:2015 Quality Management Systems. ● Experience conducting internal quality audits and project-quality reviews. ● Working knowledge of CMMI Level 3 or Level 5 processes. ● Experience in QMS implementation, assessment preparation, and audit support. ● Experience defining and tracking project-quality metrics, risks, escalations, and improvement actions. ● Experience managing non-compliances, root-cause analysis, and corrective actions. ● Experience supporting customer escalations and satisfaction-improvement initiatives. ● Ability to independently interact with delivery teams, customers, auditors, and senior leadership.
Key Competencies
● Excellent verbal and written communication skills ● Strong leadership and stakeholder-management capabilities ● Ability to work confidently with senior leadership teams ● Strong analytical, reporting, and presentation skills ● Effective escalation and conflict-management skills ● Process-oriented and detail-focused approach ● Ability to influence project teams and drive compliance ● Strong problem-solving and continuous-improvement mindset