Requirements
Years of experience
5 minimum
General Purpose
Primary function
Impact
Goals
Interesting projects/technology
Challenges
Selling points
Ensure end‑to‑end global network connectivity operations across LAN, WAN, SD‑WAN, Wi‑Fi, VPN, and perimeter security components. Deliver stable and secure connectivity to all sites, retail, warehouses, cloud integrations, and remote users.
Key Responsibility Areas
Daily tasks
Projects
RUN (Network Operations Execution)
Operate GTT/Velocloud SD-WAN, LAN switching, Wi-Fi networks, VPN gateways
Execute change management for network components (plan, test, implement, document)
Monitor network health, hybrid connectivity status, ISP circuits, and remote access services
Handle L2/L3 incident resolution, RCA documentation, escalations to carriers and vendors
Execute compliance tasks: patching, firmware lifecycle, config hardening
Support MIM/P1 connectivity issues across regions
Execute structured Follow the Sun handovers for ongoing incidents & changes
Manage Network Administrations platforms (DHCP, Radius, WAN/LAN/Wifi Portals & Orchestrators…)
ENABLE (Platform & Tooling Alignment)
Apply global standards & golden configs from Connectivity Solutions domain
Contribute data to observability tooling (SNMP, API integration, logs)
Work with automation teams on network automation, templates, and consistency
GOVERN (Adherence to Network Governance)
Ensure compliance with network architecture standards, security hardening & lifecycle rules
Apply network governance decisions (templates, exceptions, vendor standards)
Support cost/FinOps governance for circuits & connectivity spend
Cross-Team Collaboration
Support Field Services & Support for onsite LAN/Wi-Fi troubleshooting when needed
Participate in new site openings, SD-WAN deployments, retail and WH projects
Align with security teams (Zscaler, perimeter services) for secure access enforcement
Education
Degrees
Certificates
Trainings
Bachelor’s in IT, Networking, or equivalent experience
Preferred: CCNP/CCIE, Zscaler certs, Velocloud certifications
Knowledge and Skills
Essential expertise
Technical abilities
Competencies required to perform the job successfully
Personality/Soft Skills
Languages
Strong experience with SD-WAN (Velocloud) and WAN technologies
Deep understanding of routing, switching, Wi-Fi, VPN, NAC basics
Experience with Zscaler (ZIA/ZPA/ZCC) and zero-trust access patterns
Experience collaborating with ISPs/carriers
Experience in global operations or distributed teams is valued
Experience operating in global / follow‑the‑sun / 24×7 environments preferred and ability to produce clear, reusable technical documentation and ensure knowledge continuity amongst teams
Fluent in English (CECRL B2+ equivalent) and at ease working in a multicultural environment.