ROLE: Mandarin Support (Tech Support)
JOB TYPE: FTE Long term
LOCATION: KL, Malaysia
POSITIONS: 6
JOB DESCRIPTION:
Roles & Responsibilities:
• This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.
• Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.
• 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
• Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.
Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
Education: Bachelor’s or Master’s Degree in required (Computer Science)
Must Have Technical/Functional Skills
• Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).
• Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.
• High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams
• Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).
Generic Managerial Skills, If any:
• Stakeholder management
• Escalation handling
• Cross-functional collaboration
• Communication skills
• Problem-solving
• Ownership & accountability
Key Words to search in Resume:
• Google Cloud AI/ML SME
• Vertex AI
• Gemini API
• Agent Builder
• Agentic AI
• GCP AI/ML Support
• Tier 3 Technical Support
• SRE AI/ML
• Python Debugging
• API Troubleshooting
• Cloud Logging
• Cloud Monitoring
• BigQuery
• IAM
• Cloud Storage
• VPC
• Mandarin Speaking / Mandarin Fluent