Job title Services Engineer
Responsibilities and Job Descriptions:
- Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
- Carry out installation both On Premise & Cloud in according to procedure and process.
- Troubleshoot problems / errors encountered during installation.
- Record all problems or errors that were encountered, including its resolution, where appropriate.
- Record new customer requests as part of project handover documentation.
- Conduct User Acceptance Test, User Training as per project methodology.
- Provide Go-live support during system go live period.
- Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined.
- Perform other professional services duties as and when required.
- Perform L1 and L2 duties including assisting in MY Global Helpdesk operations as and when required.• Create and proactively involve in the knowledge base best practice among the team.
Requirements
A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules.
- With 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions.
- Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage.
- Knowledgeable of computer network
- Able to work outsides office hours occasionally
- Must be able and willing to travel for project implementation
- Experience in hotel industry would be an advantage
- Good command of English. Competence in other languages would be an advantage
- Please provide phone number which is accessible on Whatsapp.