Desired Competencies (Technical/Behavioral Competency)
Must-Have
· Experience in Monitor/Manage Supplier Information
· Create/Distribute PO, Reconcile purchase orders, research & resolve order exceptions. SAP S4/ ERP and Ariba usage experience
Good-to-Have
· Experience in Purchasing, Sourcing & Supplier Management for goods/ services.
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Responsibility of / Expectations from the Role
1
Provide digital/email-based help desk support for procurement service requests, issues, disputes, and Level 1 “how-to” questions.
2
Guide end users on proper buying channels, procurement policies, procedures, and requisition changes.
3
Log, track, and follow up on end-user and supplier inquiries, issues, disputes, and order-management requests.
4
Maintain and update contact center procedures, tools, scripts, templates, and service documentation.
5
Review approved requisitions for completeness, accuracy, policy compliance, pricing, terms, and supplier/channel alignment.
6
Create, update, and manage purchase orders in Ariba, including manual/non-catalog PO creation and approved modifications.
7
Send purchase order information to suppliers and support PO order-management questions from end users and suppliers.
8
Expedite or de-expedite orders as requested and follow up with suppliers for ETA and order acknowledgements.
9
Support urgent down-tool requests by validating request details, creating POs, coordinating supplier follow-up, and resolving discrepancies such as price or ETA changes.
10
Download, validate, and reconcile blocked invoices for completeness, accuracy, policy compliance, proof of delivery, bill of lading, or tracking documentation.
11
Raise and manage resolution requests or escalation tickets based on invoice and goods-receipt issues until resolution.
12
Accept or reject invoices as appropriate and complete assigned SOX compliance files within required timelines.
13
Notify internal stakeholders of supplier service issues, late deliveries, or dissatisfactory interactions.
14
Provide feedback on purchased goods and services specifications when appropriate.
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Required Skills & Experience
1
Experience in procurement operations, procure-to-pay, purchase order management, invoice reconciliation, accounts payable support, or a related shared-services environment.
2
Working knowledge of Ariba or comparable procurement/e-sourcing platforms.
3
Strong understanding of requisition-to-PO workflows, supplier communication, invoice-block resolution, and procurement compliance.
4
Ability to follow standard operating procedures, maintain documentation, and meet service-level timelines.
5
Strong attention to detail when reviewing requisitions, invoices, pricing, terms, delivery confirmations, and supporting documentation.
6
Clear written communication skills for end-user and supplier support through digital channels.
7
Ability to prioritize urgent requests, including down-tool or line-down situations.
8
Familiarity with SOX controls and compliance documentation is preferred.
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Systems and Tools
1
Ariba procurement platform
2
Email/digital help desk or ticketing tools
3
Reporting/data repositories such as BW or equivalent systems
4
Microsoft Excel and standard office productivity tools