Imagine this.
You start your day in a sunny office in Valencia.
A customer reaches out with a question.
By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.
No endless complaints.
No robotic scripts.
Just genuine conversations where you make someone's day a little easier.
Welcome to weWow 👋
Your next chapter starts here
At weWow, you work with leading European brands in an international scale-up environment.
For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.
As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.
What will you actually do?
Help Italian-speaking customers via phone, email and chat
Answer questions about orders, deliveries, products and returns
Find quick and customer-friendly solutions
Guide customers to the right products when they need advice
Work together with different teams to solve customer requests efficiently
Make sure every customer leaves the conversation feeling heard and helped
Every interaction is an opportunity to create a great customer experience.
This role suits you if you…
Are a native Italian speaker
Enjoy helping people and making their day easier
Communicate clearly and with empathy
Stay calm and solution-oriented, even when things get busy
Work accurately and pay attention to detail
Love learning and improving every day
Requirements
Native Italian speaker
Good level of English
Available to work on-site in Valencia
Strong communication skills
Customer-first mindset
Problem-solving attitude
Team player who enjoys working in an international environment
What we offer 💛
Breakfast & lunch at the office
Spanish health insurance
Free Spanish lessons
Growth opportunities within weWow
Monthly events, sports & socials
Relocation support to settle in Valencia£
And most importantly:
An international work environment where you’ll quickly feel at home.