ServiceCentral builds the software that runs product service after the sale: warranty claims, repair authorization, and service execution. Our customers range from the local repair shop to the Fortune 50 OEM, and we have been doing this for more than 25 years.
We are Dell's Partner of the Year, two years running, and our products run service operations across 1,200+ locations in 100+ countries. ServiceCentral is backed by Valsoft Corporation, a permanent-capital owner of 150+ vertical software companies. That means we build for the next decade, not the next funding round.
About the role
This is the founding sales seat selling DepotRepair, one of our two core products. There is no existing sales team, no inherited pipeline, and no playbook to follow. You will build all of it, working directly with our executive team including our Managing Director and Chief Customer Officer. Think of ServiceCentral as a 20-year-old startup: a proven product and real customers, with a sales function being rebooted from the ground up.
In this role, you will
- Build and own the target account list for new-logo acquisition across defined market segments
- Run multi-channel outbound (phone, email, LinkedIn) with messaging grounded in real buyer signal
- Qualify hard and disqualify early: protect the pipeline, not the activity count
- Run discovery and demos alongside product specialists, and carry SMB and mid-market deals through to close
- Drive enterprise deals through proposal, pricing, and close, with leadership support
- Build repeatable process and feed field learnings back into how we position and sell
Your background looks something like this
- 5+ years in full-cycle B2B SaaS sales, with a track record of closing new logos
- A track record you can quantify: meetings booked, pipeline created, deals closed
- Daily hands-on use of AI tools (Claude, ChatGPT, or similar) in your sales workflow
- Comfortable on the phone, and consultative by instinct: you ask why before you pitch
- Strong experience closing B2B software deals with multi-month cycles
Even better if you have
- Sold into service, repair, logistics, or operations software (POS, reverse logistics, field service, claims)
- Worked as an early sales hire at a growing software company
- A modern outbound stack in your hands daily (Salesforce, Apollo, Outreach, LinkedIn Sales Navigator, or similar)
Benefits
Compensation and logistics
- $100K base salary, plus variable
- Full benefits
- The chance to own and shape a sales function from day one, with a direct line to leadership
- Remote within Canada, with working hours that overlap Eastern Time, where most of our team sits.
- Some travel expected, predominantly within North America
ServiceCentral is an equal-opportunity employer. We hire on merit and welcome applicants of every background.
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