Job Description for Program Manager:
- Customer relationship management by strategic account planning, business development, and customer satisfaction.
- In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.
- Responsible for achieving revenue targets per budget and business ask.
- Map current/new customers to various business groups for account mining
- Regular follow-up with customers on the new opportunities
- Work on proactive business proposals along with delivery and sales
- Preparing business case for new projects, presenting viable proposals for approval
- Pursue with customers for approval of business proposals till PO is issued
- Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires
- Interfacing with the global delivery teams to ensure quality and timely program execution.
- In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.
- Reviewing any customer escalations and coordinating with offshore for quicker resolution
- Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.
- Responsible for overall Project status and communications with customer managers as a Single Point of Contact
- Project scoping and helping customers in drafting SoWs/proposals.
- Cover Delivery visit meetings and compile and follow up actions till closure.
Position Requirements:
- Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.
- Thorough understanding of project/program management techniques and methods with PMP or CSM certification
- 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.
- Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.
- Excellent problem-solving ability and verbal and written communication and presentation skills.
- Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs
- This job requires travels to customer sites