OVERVIEW:
The CSV (Computer Systems Validation) Manager, Trial Interactive leads and advances TransPerfect's global Life Sciences compliance initiatives, including 21 CFR Part 11, GCP/ICH requirements, and the company's ISO 9001-certified Quality Management System (QMS). The role holds direct accountability for the validation, governance, and continuous improvement of computerized systems using a risk-based approach, ensuring that Trial Interactive platform solutions and related processes meet the highest standards of regulatory compliance, client quality expectations, and internal QMS requirements.
Operating at the intersection of technical authority, regulatory strategy, and people leadership, the CSV Manager drives the maturity and scalability of the CSV function within the Trial Interactive division and provides senior-level support to other TransPerfect divisions as required. The role demands a consummate professional — one who brings mastery-level command of the English language, exceptional technical writing ability, and the executive presence to represent the organization with credibility and precision in any regulatory or client-facing context. The CSV Manager directly leads a team of 2–3 CSV professionals, setting the standard for quality, accountability, and continuous improvement across all validation activities.
DESCRIPTION:
Lead and govern validation activities across the full Software Development Life Cycle (SDLC), including the validation of commercial off-the-shelf (COTS) systems, qualification of third-party vendors, and oversight of IT compliance activities such as infrastructure qualification, disaster recovery testing, backup and restore testing, and vulnerability management
Direct the drafting, review, and final approval of all validation deliverables (including validation plans and strategies, requirement specifications, risk assessments, traceability matrices, test protocols and scripts, and validation summary reports) ensuring documentation is complete, precise, and fully compliant with applicable regulations and client quality standards
Lead regulatory compliance assessments (e.g., 21 CFR Part 11, EU Annex 11), operational readiness reviews, and system release validation activities, translating findings into clear, actionable outcomes across QA, IT, development, and client-facing teams
Govern change control processes and manage the periodic reviews and ongoing validation maintenance activities, ensuring timely execution, rigorous impact assessments, and audit-ready reporting
Lead investigations into validation-related incidents, deviations, and system issues; direct root cause analyses, CAPA activities, and client escalation reporting, ensuring all outcomes are thorough, defensible, and resolved within established timelines
Serving as the primary subject matter expert (SME) and point of escalation during client audits, regulatory inspections, and internal quality reviews
Directly manage, mentor, and develop a team of CSV professionals, providing structured guidance, meaningful performance feedback, and clear pathways for professional growth
Drive process improvement initiatives within the Trial Interactive division, including contributions to SOP development, work instruction updates, and QMS enhancement programs
Complete all other tasks deemed appropriate for this role and assigned by senior leadership.
REQUIRED EXPERIENCE AND QUALIFICATION:
Minimum Bachelor's Degree or its equivalent in Life Sciences, Computer Science, Engineering, Pharmacy, or a closely related discipline
Minimum of 7–9 years of hands-on experience leading Computer System Validation within a regulated GxP environment
Minimum of 2 years of formal people management or team leadership experience
Demonstrated experience serving as a validation SME during client audits or regulatory inspections, with a proven track record of authoring and approving complex validation packages across multiple concurrent systems.
REQUIRED SKILLS:
Comprehensive, expert-level knowledge of CSV/CSA methodologies, SDLC frameworks, eClinical technologies, and clinical development study documentation within a regulated Life Sciences environment
Proven ability to independently author, critically review, and formally approve the full suite of validation deliverables across multiple concurrent programs, including experience directing CAPA management, deviation investigations, and root cause analyses in a GxP-regulated context
Demonstrated ability to lead and develop technical teams in a compliance-driven environment, with a clear capacity to set expectations, delegate effectively, and maintain uncompromising quality standards
Strong client management and stakeholder engagement skills, with the ability to navigate complex relationships and represent the organization with diplomacy, technical authority, and sound professional judgment
Mastery-level proficiency in English (CEFR C2), with exceptional technical writing ability and a proven track record of producing validation documentation and compliance communications that are precise, logically structured, and entirely unambiguous
Superior ability to articulate complex regulatory and scientific concepts with clarity and authority to diverse audiences (including executives, clients, regulatory bodies, and cross-functional teams), whether in writing or in person
Advanced proficiency in Microsoft Office Suite and working familiarity with electronic Quality Management Systems (eQMS), document management platforms, and software development tools.
Superior organizational skills and the ability to manage competing priorities without compromising quality.