OVERVIEW:
The Associate Vendor Manager is responsible for guiding vendors through our recruitment and certification program, including documents signature and collection, testing, rate negotiation and systems maintenance.
DESCRIPTION:
• Provide on-the-job support to the Vendor Management team
• Be knowledgeable of the needs and requirements of the internal Production departments
• Become familiar with translation directories and sourcing tools
• Help with proactively recruiting new resources for different types of services, to expand the company’s database of external vendors
• Test recruited vendors according to specialized skill-sets, following the company’s testing and onboarding documented process and using the required platforms
• Negotiate preferred rates with onboarded vendors according to company, department or project needs
• Promote newly recruited and tested vendors to the appropriate Production teams for use on live projects and to Internal Linguists’ teams for training opportunities
• Assist Production and Sales teams on a daily basis with vendor onboarding and certification-related issues and questions
• Establish and maintain excellent relationships with contract vendors, Production staff and internal teams globally
• Help vendors with any issues or questions they may have, as well as ensure good communication between external collaborators and internal employees
• Assist with administration tasks as required by the team
• Discuss with the direct manager to find a viable means of making processes more efficient
• Proactively seek additional tasks and duties to benefit TransPerfect as a whole
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events and any other pertinent data
• Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor
REQUIRED SKILLS:
• Strong organizational skills with attention to detail
• Ability to support multiple requests by keeping accurate and up-to-date tracking
• Ability to maintain and update vast amounts of information accurately
• Ability to negotiate rates according to pre-defined budgets
• Effective time management and ability to adhere to schedules and deadlines
• Ability to prioritize activities on a daily basis to accomplish request steps effectively and efficiently
• Strong written and verbal communication skills in English
• High sense of urgency
• Good interpersonal skills in a public-facing setting
• Show accountability in their daily work
• Proactive in anticipating needs or issues, as well as supporting the team
REQUIRED EXPERIENCE AND QUALIFICATIONS:
• Minimum Bachelor’s degree or equivalent
DESIRED SKILLS AND EXPERIENCE:
• Experience in negotiation and persuasion
• Customer service experience.