The Senior eDiscovery Project Manager oversees the execution of litigation support projects and is ultimately responsible for the quality and timeliness of each project. Builds relationships with clients, learning each client’s technical specifications and advising on best practices when appropriate. Identifies potential project problem areas and solves those problems before and as they arrive.
Position responsibilities:
Owns the client relationship end to end, acting as the primary liaison for key stakeholders and remaining accountable for the quality of service delivered.
Oversee full life cycle of projects according to client parameters
Track delivery schedules, ensuring proper quality assurance, and manage changes in work scope
Communicate with clients and proactively offer solutions to improve their workflow through the life cycle of a case
Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs
Monitor multiple projects and jobs to ensure deadlines are met
Maintaining accurate and current records of the status of all ongoing projects.
Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
Design custom event handlers and Relativity Scripts to improve workflow
Work closely with production staff to ensure proper allocation of resources based on deadlines and priorities set by the client
Serve as a liaison between the production staff, and the client during the life cycle of a project
Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action
Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are met
Attend client meetings with sales teams to assist in closing deals.
Essential skills and experience required:
Bachelor’s or JD Degree
At least 7+ years of eDiscovery project management experience required; vendor preferred
Working knowledge of operations, including document imaging, printing, coding, and electronic data processing
Experience with Digital Reef, Relativity LAW PreDiscovery, Concordance or other review database applications is a must
Knowledge of MS Office applications including MS Access required
Available to work overtime, including evenings and weekends as needed
Available by phone or email when out of the office as needed
Ability to work well under pressure and meet tight deadlines
Excellent customer service skills
Must be a high-level problem solver and have high multi-tasking skills
Demonstrated high level skills in relationship management, influencing, negotiating, consulting, and communicating, both oral and written, on complex issues including effective expectations management in an environment of conflicting priorities.