We’re looking for reliable, tech-savvy Tech Agents to provide live technical support for virtual events. Tech Agents help ensure events run smoothly by monitoring event platforms, assisting participants, troubleshooting issues, and communicating with internal teams in real time. This role is ideal for someone who enjoys live event production, technology, and fast-paced problem-solving.
Responsibilities
As a Tech Agent, you will:
Monitor live virtual events from start to finish
Provide technical support to clients, presenters, interpreters, and attendees
Troubleshoot audio, video, connectivity, and platform-related issues
Monitor event quality and proactively catch issues before they impact the event
Communicate clearly and professionally with internal production teams
Escalate technical issues as needed while keeping stakeholders informed
Ensure interpreters and other participants are connected and working properly
Keep detailed notes on issues and actions taken during the event
Stay attentive and available for the full duration of assigned events
Platforms You’ll Support
Experience with one or more is preferred:
Zoom
Microsoft Teams
BrandLive
Webex
Google Meet
Other virtual event platforms
Qualifications
You have:
Strong technical troubleshooting skills
Excellent written and verbal communication
Ability to stay calm under pressure
Strong attention to detail
Excellent customer service skills
Ability to multitask while monitoring live events
Reliable high-speed internet
A quiet, professional workspace
Flexibility to work evenings, weekends, or varied shifts based on event needs
Preferred Experience
Virtual event production
Technical support or help desk
AV or live streaming
Webinar moderation
Remote customer support
Experience with interpreters or accessibility services (plus)
Schedule
Freelance/contract role with flexible scheduling based on event demand. Assignments may range from 1-hour webinars to full-day conferences and may occur during business hours, evenings, or weekends.