Retail Technology Advisor (Temporary)
We are currently recruiting for a Retail Technology Advisor on a Temporary full-time basis.
Roles and Responsibilities
· Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in house and third-party suppliers and teams.
· Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.
· Control and management of third-party suppliers and vendors and their associated service delivery agreements.
· Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders in the company operated space supporting Retail Technology and in store technologies, networks for these stores.
· Identify and implement efficiencies to business processes using technical solutions.
· Participate in projects throughout the initiation, definition, execution and close out phases of the project.
· Oversee the transition of new processes from project delivery to operational support across the business.
· Liaising with senior management from different functions to translate their needs into technical requirements.
· Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables.
· Participate in the delivery of strategic projects and scope of works alike.
· Development of operational procedures and system specifications.
· Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities.
· Support our stores and retailers on support requests and queries and troubleshooting of the same.
· Other projects as directed by management.
· The role will involve nationwide travel and may include overnight stays.
Skills & Experience
· At least 4+ years of experience in the retail technology/IT sector.
· Understanding of Retail Technology, networking and overall IT.
· Understanding of KPIs and SLAs with proven ability to adhere to them.
· Understanding of FMCG grocery is a must
· Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.
· Ability to demonstrate a high level of ownership and project management.
· Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
· Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management.
· Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines.
· Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
· Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets.
· Flexibility and adaptable in the approach to customer/business needs.
· Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects.
· Must have a full clean driver’s license.