Job Summary
We are seeking a professional and service-oriented Restaurant Reservations Agent to join our Food & Beverage team. The ideal candidate will serve as the primary point of contact for restaurant reservations, guest inquiries, and dining coordination, ensuring a seamless and personalized dining experience in line with luxury hospitality standards.
Key Responsibilities
Handle restaurant reservations accurately via phone, email, and reservation systems
Coordinate dining arrangements across all hotel restaurants and outlets
Provide detailed information on menus, promotions, operating hours, and special events
Manage guest preferences, special requests, and VIP arrangements
Liaise closely with restaurant managers and host teams to ensure smooth operations
Maintain up-to-date reservation records and seating plans
Handle guest inquiries and concerns professionally and promptly
Ensure all interactions reflect the hotel’s luxury service standards
Requirements
Previous experience in a similar role within a 5-star or luxury hotel environment
Strong communication and interpersonal skills
Excellent telephone etiquette and customer service skills
Ability to multitask in a fast-paced environment
Proficiency in restaurant reservation systems (e.g., OpenTable or similar) is an advantage
Fluent in English; additional languages are a plus
Well-groomed, professional appearance and positive attitude