About the Role:
We are seeking an experienced and dynamic Director of Operations to oversee the day-to-day operations of a luxury 5-star hotel, ensuring exceptional service standards, operational excellence, and a consistently outstanding guest experience.
The ideal candidate will have a strong Food & Beverage and Culinary background, with proven experience leading complex F&B operations, while also demonstrating a solid understanding of Rooms Division and other key hotel departments.
Key Responsibilities:
Oversee the daily operations of the hotel, ensuring seamless coordination across all operational departments.
Provide strategic and operational leadership to F&B, Culinary, Rooms, and other guest-facing departments.
Take a strong leadership role in Food & Beverage and Culinary operations, ensuring exceptional quality, service standards, profitability, and guest satisfaction.
Drive operational excellence across restaurants, bars, banqueting, room service, and culinary operations.
Ensure all departments consistently deliver the standards expected of a luxury 5-star property.
Monitor operational performance, revenue, profitability, quality, and guest satisfaction across the hotel.
Develop and implement operational strategies and initiatives in line with the hotel's business objectives.
Collaborate with the senior management on budgeting, forecasting, business planning, and performance improvement.
Maintain strong knowledge and oversight of Front Office, Housekeeping, Engineering, Spa, Security, and other hotel operations, ensuring effective cross-departmental coordination.
Monitor guest feedback and service recovery initiatives, ensuring concerns are addressed promptly and professionally.
Lead, coach, and develop department heads and operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
Ensure compliance with hotel policies, brand standards, health and safety regulations, HACCP, and other applicable requirements.
Identify opportunities to improve operational efficiency, service quality, revenue generation, and guest experiences.
Support the planning and execution of VIP arrivals, special events, functions, and high-profile hotel activities.
Maintain strong relationships with key guests, owners, stakeholders, and business partners.
Support the successful planning, development, and execution of pre-opening projects across the company’s hospitality portfolio, ensuring alignment with brand standards, operational objectives, and project timelines.
Candidate Requirements:
Minimum 8–10 years of progressive hotel operations experience, preferably within luxury 5-star hotels.
Strong background in Food & Beverage and Culinary operations, with substantial experience overseeing restaurants, bars, banqueting, and/or large-scale culinary operations.
Previous experience at Director of Operations, Director of F&B, Executive Assistant Manager, or a similar senior leadership level.
Comprehensive understanding of overall hotel operations, including Rooms Division and other key departments.
Strong commercial acumen with proven experience in budgeting, forecasting, cost control, and driving profitability.
Proven experience in leading pre-opening projects within luxury or upscale hospitality environments.
Excellent leadership, communication, and people-management skills.
Strong understanding of luxury service standards and guest experience.
Proven ability to lead large, multicultural teams and work effectively in a fast-paced luxury hospitality environment.
Excellent problem-solving, decision-making, and organizational skills.
Bachelor's degree or relevant hospitality qualification is preferred.
International luxury hotel experience is highly desirable.