Responsibilities
Administration & Operation
- Report to the Centre IC to maintain and upkeep the facilities according to demand and expectation
- Deliver services to meet Company's service standards
- Handle of patients' medical records and filing accordingly
- Help the booking of medical appointment and registration of patients
- Explain the dosage of medicine to the clients in need
- Obtain approval as contract indicated
- Manage patient expectation. Assist in handling complaints and improvement plan
- Clinical
- Carry out clinical duties such as blood-taking, ECG, physical check up formalities
- Assist the doctors
- Answer patient's inquiry on appointment booking, medical services or contract-related issues.
- Assist the doctors -related issues.
Compliance
- Ensure full compliance on any regulatory and legal requirements, e.g. occupational safety & health, clinical wastage disposal and operation etc.
Medical Contract Scheme
- Follow the administrative procedures of the corporate medical schemes to provide medical service, treatment as agreed and ensure the accurate communication and alignment.
Others
- Any related assignment as assigned by CIC
Requirements
- HKDSE / HKCEE or above
- Good PC knowledge.
- Minimum 1-2 year relevant experience in providing duties for medical clinics. (Candidates with more experience will be considered as Senior Clinic Officer)
- Demonstrate effective communications skills, especially Chinese & English.
- Teamplayer.
- Previous experience in informal & formal HCA educational forum. Be able to work overtime as may be required.
- Initiative to upgrade skill and knowledge to cope with daily operations.
- Demonstrate ability to work indepently, especially in clinical skills.
- Act in a professional manner in all clinical dealings with other staff in the centre & the public.