Junior OSS Customer Service & Service Operations Representative
Position Summary
The Junior OSS Customer Service & Service Operations Representative supports the daily execution of OSS Customer Service operations and contributes to the continuous improvement of customer experience, operational performance and business processes.
Working closely with senior colleagues, technicians, sales, finance and business development, the role participates in the management of customer requests, service activities, contracts, complaints, reporting and operational improvement initiatives.
The position offers broad exposure to customer service, service operations, digitalization, automation and business process management.
Key Responsibilities
Customer Service Operations
Process and follow up customer requests
Support order and service administration activities
Maintain customer master data
Support management of contracts and agreements
Assist customers through various communication channels
Ensure timely and professional customer communication
Service Operations Support
Support field service coordination activities
Assist with planning-related activities
Follow up work orders and service activities
Support maintenance contract administration
Manage machine and installed-base information
Ensure accuracy of operational data
Complaints & Escalations
Register and monitor complaints
Follow up corrective actions
Support customer escalation management
Participate in root cause investigations
Finance & Commercial Support
Support quotation follow-up
Assist with invoicing-related activities
Support cash collection initiatives
Follow up customer disputes
Participate in overdue reduction actions
Reporting & Data Management
Maintain operational reports
Monitor KPIs
Support dashboard creation
Ensure data quality in company systems
Continuous Improvement & Digitalization
Contribute to process improvement initiatives
Support implementation of new tools and systems
Education
Bachelor degree or equivalent experience in:
Business Administration
Commercial Sciences
Supply Chain
Engineering
Operations Management
Experience
0-3 years experience
Competencies
Customer-oriented
Analytical mindset
Strong organizational skills
Willingness to learn
Team player
Interest in technology and digitalization
Continuous improvement mindset
Languages
Mandatory:
French
English
Preferred:
Dutch
Spanish
German
Additional languages are an asset.