- Lead, motivate, and mentor a team of Service Technicians through daily instruction and field support to ensure peak performance and professional growth.
- Manage daily service delivery by monitoring technician work volumes, enforcing work schedules, and optimizing route and zone efficiency.
- Conduct rigorous site audits and quarterly reports to ensure service excellence, proper housekeeping, and adherence to Integrated Pest Management standards.
- Direct the onboarding and ongoing training of staff regarding pesticide application, equipment maintenance, and advanced pest control techniques.
- Enforce strict adherence to the company’s Safety and Personal Codes, ensuring all field activities comply with the official Technical Handbook.
- Oversee the security, maintenance, and roadworthiness of the service fleet while ensuring technicians are fully equipped with required tools and pesticides.
- Proactively handle customer complaints and "Call Backs," visiting new commercial clients to ensure satisfaction and high retention rates.
- Personally inspect and resolve persistent or high-level infestations that require expert intervention beyond standard technician capabilities.
- Plan and execute large-scale treatments by effectively organizing labor, equipment, and logistics for maximum efficiency.
- Ensure all digital service records (Service Trak) are accurate and assist the finance team with account reconciliations and the collection of outstanding balances.
Requirements
- Education: Diploma in Biology, Agriculture, or Environmental Health, Operations Management is highly preferred for supervisory roles.
- Driver’s License: A valid Jamaican Driver’s License with a clean traffic record is essential for overseeing mobile service teams. The ability to drive stick shift (manual) is a plus.
- Technical Field Work: A minimum of 3–5 years of hands-on experience in the Jamaican pest control industry or similar role is a plus.
- Leadership Experience: At least 1–2 years in leadership / supervisor role such as a "Lead Technician" or "Junior Supervisor position is a plus.