PURPOSE:
- Enhance and extend the Rentokil Initial’s business by representing the Company to prospective clients via phone calls
- To monitor each customer’s evolving needs and manage the account to ensure customer satisfaction and long-term relationship
DUTIES & RESPONSIBILITIES:
- Renew service contracts with customers in Tier 4.
- Responsible for selling consumable products by receiving orders from existing or potential customers.
- Understand features, advantages, and disadvantages of the products & services as well as competitors’ one.
- Contact with customer and record all customers’ information in the report of customer’s information.
- Planning for week’s work, month for approval and complying with the approved plans.
- Coordinate with Operations Dept to complete the service and meet the customers’ requirements.
- Receive and handle complaints from customers regarding product quality, delivery time, etc.
- Respond to termination notices & follow up the process of contract’s liquidation
- Other tasks are required by Line Manager
Requirements
- Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.
- Have at least 01 years’ experience in the field of sales and/or customer service
- Good working behavior
- Able to work independently and hard working in a multitask function
- Able to solve problems well
- Have responsibility and ability of management
- Skill of communication in English
- Having knowledge on accounting is preferable.
- Good health & willing to visit outside.
Benefits
- Monthly incentive, 13th-month salary, annual bonus
- Rewards on Tet/Holidays/Birthday/Length of Services
- 24/24 accident insurance, full compulsory insurance, Annual health check
- Global working environment, Career Development