Responsibilities:
- Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.
- Support expense management to ensure profitability in accordance with financial objectives.
- Handle customer inquiries, requests, and complaints professionally.
- Establish and maintain strong relationships with customers through regular visits.
- Monitor and report on KPIs to assess operational efficiency.
- Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.
- Oversee manpower scheduling to ensure high-quality service delivery.
- Collaborate with other departments to ensure seamless operational integration and effective problem resolution.
Requirements
- Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry.
- Minimum 3 years of hands-on operations experience is required.
- Strong time management and prioritization skills in a fast-paced environment.
- Excellent problem-solving and communication skills with the ability to work independently.
- Self-motivated, detail-oriented, and well-organized.
- Proven leadership skills and team management experience.
- Proficiency in spoken and written English and Chinese.
- Proficient in MS Office (Word, Excel, and PowerPoint).
Benefits
Are you interested? Here's what you can expect when you join us:
- Competitive salary package and 13-month salary.
- 5-6 day work week with flexible working hours.
- Paid public holidays, annual leave, and marital leave.
- Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
- Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
- Offer learning & development and Training program.
- Excellent promotion opportunities and company culture.
- Excellent company culture.
- Staff recognition awards.