Role - Assistant Branch Manager
Location - Ahmedabad
Address - Rentokil Initial Hygiene India Pvt Ltd.
H/09, Abhishek -2 Industrial Estate, New Soroc Mill Compound,
Civil Road, Near Asarwa Bridge Corner, Near Haripura Bus Stand,
Asarwa, Ahmedabad, Gujarat - 380016
Interested candidates please share your resume on: shrutis.kadam@rentokil-pci.com
About the Role:
- The Assistant Branch Manager will be responsible for actively seeking & understanding the P&L of the business and engaging/handling branch teams. Providing complete support to the team & driving them to boost top-line revenue growth, customer acquisition and maintaining profitability, leveraging the existing branch base of customers.
- The incumbent will report to the Regional Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Lead team operations and manage the Profit & Loss (P&L) account for the assigned region.
- Conduct cost-benefit and needs analysis of existing and potential clients to align with their business requirements.
- Build and maintain strong, long-term relationships with key business clients.
- Identify and engage large customers through data mining and referrals from existing accounts.
- Drive new business development with the team to acquire large and strategic accounts.
- Retain existing customers
- Ensure team follows all the Operational Business KPIs
- Ensure prompt resolution of customer issues and complaints to maximise satisfaction.
- Collaborate effectively with internal teams and external stakeholders.
- Analyse market and territory potential, monitor competitor offerings, and track sales performance.
- Drive collections and maintain control over Days Sales Outstanding (DSO).
- Train and coach team members to prepare them for future leadership roles.
Key Result Areas:
- Team management across sales, collections, service, and operations
- Customer service and complaint resolution
- Maintaining MIS/Reports
- Planning and strategising for new revenue generation opportunities
- Customer relationship management, sales, and business development
Competencies (Skills essential to the role) :
- Strong interpersonal and networking skills
- Sales & Operations Acumen
- Effective verbal and written communication
- Proven negotiation abilities
- Target-driven with a focus on achieving results
- Proficient in MS Office / G-Suite
- Coaching & Development