We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience.
Key Responsibilities
- Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately.
- Check patient insurance eligibility to confirm coverage before scheduling.
- Process and coordinate urgent/stat patient appointments swiftly.
- Communicate test results and stat diagnostic reports directly to patients using TigerConnect.
- Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette.
Requirements
EHR Proficiency: Required active experience with eClinicalWorks (eCW). Experience with Studycast is a plus, but not required.
Communication Tools: Hands-on experience using TigerConnect for patient/clinical communication.
Specialty Background: Prior administrative or medical assistant experience within a Cardiology practice.
Soft Skills: High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.