Job Description
- Responsible for handling developments for telephony system used by contact center.
- Develop call flow scripts and assess user experience based on contact center requirement.
- Technical support for call flow changes and initiatives
- Oversees the preparation and planning of call flows and communication improvements.
Requirements
Qualifications
- At least 2 years experience on coding and development on Voice Solutions
- Has knowledge and background on call flow development
- Programming Languages: Java VXML, Php, SQL, VoiceXML
- Web Scripting: HTML, JSP, JavaScript
- Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform
- Has knowledge on API integrations and development